FAQ

What is Brainy Buddy?

Brainy Buddy is the enrichment collection by By Chloe Pets featuring interactive feeders, puzzles, and lick mats designed to encourage slower eating, mental stimulation, and engaging play for pets.

Are your products only for dogs?

No 🐾 While many of our products are designed with dogs in mind, some enrichment products can also be enjoyed by cats depending on their play style and feeding habits.

What are enrichment toys?

Enrichment toys encourage natural behaviours like sniffing, licking, problem solving, and foraging. They help turn mealtime and playtime into a more engaging experience for pets.

Can enrichment toys help with fast eating?

Yes! Many pets eat too quickly. Puzzle feeders and lick mats can help slow feeding down and make mealtime more mentally stimulating.

Are your products beginner friendly?

Yes 😊 We offer different difficulty styles. Some products are great for beginners while others provide a more advanced challenge for curious pets.

How do I clean the products?

Most products can be cleaned with warm water and mild soap. We recommend washing after regular use and supervising pets during play.

Do you ship across Canada?

Yes 🇨🇦 We currently ship across Canada.

How long does shipping take?

Shipping times may vary depending on location, but orders are typically processed within a few business days.

Do you offer returns?

For hygiene and safety reasons, opened pet products may not be eligible for return. If there is an issue with your order, please contact us and we'll do our best to help.

Will By Chloe Pets expand beyond enrichment products?

Definitely 🐾 Brainy Buddy is just the beginning. By Chloe Pets is growing into a broader pet brand with more thoughtfully chosen products coming in the future.

Do pets need supervision with enrichment toys?

Yes. We always recommend supervising your pet while using enrichment products and choosing products appropriate for their size and play style.